Kentucky Relay Service
In 1991, the Kentucky General Assembly charged the Public Service Commission with the responsibility of establishing a Telecommunications Relay Service (TRS) Program in Kentucky. The purpose of TRS is to relay calls between deaf, hard of hearing or speech impaired individuals who use a TTY, Captel or VCO to communicate on the telephone. TRS is a 24 hours a day, seven days a week service, allowing the consumer to "talk" to anyone, anytime, anywhere without having to worry about communication barriers. It uses a third party, a "communications assistant" (CA), to relay messages back and forth between individuals.
Video Relay Services (VRS) are also available, allowing consumers using American Sign Language to communicate in their native language through video interpreters.
If you have concerns or comments about Kentucky’s TRS please contact
Jeb Pinney at the Public Service Commission.
Dial 7-1-1* or use these toll free numbers
TTY: 1-800-648-6056
Voice: 1-800-648-6057
Speech to Speech: 1-888-244-6111
Spanish to Spanish: 1-866-490-4403
* Some office phone systems do not work with 7-1-1.
The above numbers are alternatives customized to callers' needs.
CapTel®
If you call a CapTel user who has a two line setup, you could call them directly using their phone number, as one line would connect to captions, while the call is taking place on the other. If you call a CapTel user who has a one line setup, the caller must first connect to the captioning service at 1-800-243-2823 before reaching the CapTel user.
For more information:
https://hamiltoncaptel.com/
Kentucky Relay Customer Care
To call customer care:
1-888-662-2406
Note: Hamilton does not provide Video Relay or Internet Relay services for TRS. They do have Internet CapTel services. You can go to www.hamiltoncaptel.com to get more information on those services.