Kentucky Relay Service

In 1991, the Kentucky General Assembly charged the Public Service Commission with the responsibility of establishing a Telecommunications Relay Service (TRS) Program in Kentucky. The purpose of TRS is to relay calls between deaf, hard of hearing or speech impaired individuals who use a TTY, Captel or VCO to communicate on the telephone. TRS is a 24 hours a day, seven days a week service, allowing the consumer to "talk" to anyone, anytime, anywhere without having to worry about communication barriers. It uses a third party, a "communications assistant" (CA), to relay messages back and forth between individuals.

Video Relay Services (VRS) are also available, allowing consumers using American Sign Language to communicate in their native language through video interpreters.

If you have concerns or comments about Kentucky’s TRS please contact
Jeb Pinney at the Public Service Commission.

Dial 7-1-1* or use these toll free numbers

TTY: 1-800-648-6056

Voice: 1-800-648-6057

Speech to Speech: 1-888-244-6111

Spanish to Spanish: 1-866-490-4403

* Some office phone systems do not work with 7-1-1.
The above numbers are alternatives customized to callers' needs.

CapTel^®

To call a CapTel^® user:
1-800-243-2823

For more information:
www.hamiltonrelay.com/captel/state.html

Kentucky Relay Customer Care

To call customer care:
1-888-662-2406

Note: Hamilton does not provide Video Relay or Internet Relay services for TRS. They do have Internet CapTel services. You can go to www.hamiltoncaptel.com to get more information on those services.